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Call Theory

Support for call centers

Switch to 3CX Web Client (like, now.)

Switch to 3CX Web Client (like, now.)

There is an active 3CX issue that is affecting the 3CX Windows Desktop App. The 3CX CEO is currently recommending you use the webclient. Instead of your normal 3CX url, you will add /webclient to the end. So if you are setup as https://example.3cx.us you would go

Streaming Hold Music

Mission Control Featured

Streaming Hold Music

Back in the second half of 2022, I started working with Jay, an Asterisk subject-matter expert with a McGuyver-like quality to him. Case in point: We forgot to bring a null-terminated serial cable adapter for console access to a firewall we were working on. The customer was in the middle

Call Theory WCTP Gateway for the Amtelco eco-system

End of Active Development for WCTP Gateway

We would like to inform the Amtelco community that we will be ending active development for WCTP Gateway, our open-source project that provides a gateway between Wireless Communication Transfer Protocol (WCTP) and API Telecom Carriers like Twilio, ThinQ/Commio, Sunwire, Bandwidth.com, and more. This means that we will not

Dashboard Timeframes and Board Check improvements

Mission Control

Dashboard Timeframes and Board Check improvements

A small, but meaningful update to Mission Control is on it's way! * The dashboard now has a Per User theme setting allowing you to set the default rolling timeframe for the dashboard statistics: Last hour, Last 24 Hours, or Since Midnight * The dashboard will now indicate the timeframe in the

It's scary out there.

It's scary out there.

It's almost Halloween (one of my favorite holidays) - but it's not just costumed-creepers and ghastly-ghouls that you need to be aware of. Read on...if you dare! Upgrade your 3CX to v18 before November 30th If you use 3CX for Operator Audio, PBX, or other general phone system operations

Oops, I did it again.

Oops, I did it again.

Yeah - I changed up my newsletter platform again. I'm sorry - but also, not sorry! While there were a lot of upsides with Revue - my previous newsletter platform - I decided to go the self-hosted route with Ghost instead. The primary difference maker for me was the ability

GLTSA+ASTAA

This upcoming weekend is the GLTSA/ASTAA Annual Meeting in Pittsburg, PA.