Office Hours

Leaving on a jet-plane

We're traveling this week, so office hours and scripting sessions are both cancelled!

This Week At Call Theory

Office Hours We're back this week! Tuesday, November 12th 3:00pm EST We are working on CSV imports from email to SQL and Stored Procedures! Scripting Sessions This week is cancelled due to planned travel. Thursday, November 14th 12:00pm EST - Cancelled That means our next scripting

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All Quiet on the Western Front

Office Hours and Scripting Sessions are cancelled for 11/5 and 11/7 respectively. Please vote!

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Nightmare Portal Updates

The new learn.calltheory.com web portal experience is live!

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New portal, who dis?

Portal updates are being published this week!

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Now with pictures!

Office Hours and Scripting Session reminders are now easy-to-read pictures!

News

It takes a village...

Help me in making the Call Center Village a reality at a conference near you!

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Extracting Genesis Statistics

Learn more about Call Theory Billing, the advanced billing bridge for Amtelco-based call centers.

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Billing from the ground up

Planning information for Call Theory Billing, a new copyleft project from Call Theory.

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Sharing Passwords

What is your favorite password manager for teams?

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You can sign up again

One of the best ways to support me (without being a customer) is to share this newsletter with anyone who you think may benefit from it.

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What do you want next?

Do we build an Archive/Purge, Web Portal, or Billing System next?

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The IIF file format for Amtelco scripts

Amtelco IIF files explained!

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Hacker Summer Camp

Office Hours and Scripting Sessions are both cancelled this week!

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Running A Database Query

What are your database retention settings?

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Defense Readiness Condition

Back to a normal week?

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Scripting Session Updates

This weeks Scripting Session has been cancelled - but also, videos are coming.

Mission Control

Diff-using message summaries

Revisions, Diffs, Fields, and Annotations now available in Mission Control - plus new screenshots on calltheory.com

Mission Control

This Week At Call Theory

Enterprise SSO support for Mission Control!

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Update on Amtelco's Incident 202405-1

Check the Amtelco Notice Board

Mission Control Featured

Summer Season Updates

This week at Call Theory

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Doing AI the hard way.

Data privacy is something that matters to me a great deal and I wanted to provide an option for customers interested in experimenting with current generation LLMs (Large Language Models) without sending information off-premise.

Mission Control

The Magic Number

It's hard to make compression sound cool. The closest thing was probably Pied Piper - but the recent attempted supply-chain attack against the widely used xz library will probably make one heck of a Darknet Diaries episode soon. We're going to focus on something a little

Office Hours

Pop quiz, hotshot.

This week marks the first IS Scripting Assessment as part of the new Call Theory IS Scripting Sessions. As a result, I have added some new training content for future use in the course - available to all paid subcribers regardless of plan level. I'm also including the

Office Hours

Tracking Changes in Crystal Reports

It can be both a positive and negative when a vendor continually updates reports for you: on one hand, you are getting updated reports to ensure data accuracy - but on the other hand:  do you really know what's going on under the hood? Looking at the Amtelco