Office Hours Featured

All Quiet on the Western Front

Office Hours and Scripting Sessions are cancelled for 11/5 and 11/7 respectively. Please vote!

Office Hours Featured

Nightmare Portal Updates

The new learn.calltheory.com web portal experience is live!

News Featured

New portal, who dis?

Portal updates are being published this week!

Office Hours Featured

Now with pictures!

Office Hours and Scripting Session reminders are now easy-to-read pictures!

News

It takes a village...

Help me in making the Call Center Village a reality at a conference near you!

News Featured

Extracting Genesis Statistics

Learn more about Call Theory Billing, the advanced billing bridge for Amtelco-based call centers.

News Featured

Billing from the ground up

Planning information for Call Theory Billing, a new copyleft project from Call Theory.

Office Hours Featured

Sharing Passwords

What is your favorite password manager for teams?

Office Hours Featured

You can sign up again

One of the best ways to support me (without being a customer) is to share this newsletter with anyone who you think may benefit from it.

News Featured

What do you want next?

Do we build an Archive/Purge, Web Portal, or Billing System next?

News Featured

The IIF file format for Amtelco scripts

Amtelco IIF files explained!

Office Hours Featured

Hacker Summer Camp

Office Hours and Scripting Sessions are both cancelled this week!

Office Hours Featured

Running A Database Query

What are your database retention settings?

Office Hours

Defense Readiness Condition

Back to a normal week?

Office Hours

Scripting Session Updates

This weeks Scripting Session has been cancelled - but also, videos are coming.

Mission Control

Diff-using message summaries

Revisions, Diffs, Fields, and Annotations now available in Mission Control - plus new screenshots on calltheory.com

Mission Control

This Week At Call Theory

Enterprise SSO support for Mission Control!

News Featured

Update on Amtelco's Incident 202405-1

Check the Amtelco Notice Board

Mission Control Featured

Summer Season Updates

This week at Call Theory

Office Hours

Doing AI the hard way.

Data privacy is something that matters to me a great deal and I wanted to provide an option for customers interested in experimenting with current generation LLMs (Large Language Models) without sending information off-premise.

Mission Control

The Magic Number

It's hard to make compression sound cool. The closest thing was probably Pied Piper - but the recent attempted supply-chain attack against the widely used xz library will probably make one heck of a Darknet Diaries episode soon. We're going to focus on something a little

Office Hours

Pop quiz, hotshot.

This week marks the first IS Scripting Assessment as part of the new Call Theory IS Scripting Sessions. As a result, I have added some new training content for future use in the course - available to all paid subcribers regardless of plan level. I'm also including the

Office Hours

Tracking Changes in Crystal Reports

It can be both a positive and negative when a vendor continually updates reports for you: on one hand, you are getting updated reports to ensure data accuracy - but on the other hand:  do you really know what's going on under the hood? Looking at the Amtelco

News Featured

Automatic TLS Renewal for Genesis

Asterisk - and therefore Amtelco's Genesis - requires the use of a valid certificate for WebRTC clients. This enables our agents to take calls from more environments as the ecosystem continues the march towards the inevitable web-based future. Right now, the current recommendation has been to purchase a

Office Hours Featured

Amtelco IS Scripting Sessions

In addition to our normal Tuesday afternoon office hours, we're adding a new ongoing structured training program called Scripting Sessions. The goal is to offer ongoing Amtelco Intelligent Series training instead of waiting for quarterly or annual sessions from industry sources that repeat the same stuff over and