Office Hours Featured

Need help? Get it here.

Our weekly technical and scripting sessions are free for customers - we hope to see you there!

Office Hours Featured

Only Three Weeks Left In 2024

Three weeks. What do you need to get done?

Office Hours

Back To Work

Office Hours and Scripting Sessions are back!

News Featured

Mission Control Thanksgiving Updates

New updates for Mission Control Dashboard just in time for the holidays

Office Hours

Leaving on a jet-plane

We're traveling this week, so office hours and scripting sessions are both cancelled!

This Week At Call Theory

Office Hours We're back this week! Tuesday, November 12th 3:00pm EST We are working on CSV imports from email to SQL and Stored Procedures! Scripting Sessions This week is cancelled due to planned travel. Thursday, November 14th 12:00pm EST - Cancelled That means our next scripting

Office Hours Featured

All Quiet on the Western Front

Office Hours and Scripting Sessions are cancelled for 11/5 and 11/7 respectively. Please vote!

Office Hours Featured

Nightmare Portal Updates

The new learn.calltheory.com web portal experience is live!

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New portal, who dis?

Portal updates are being published this week!

Office Hours Featured

Now with pictures!

Office Hours and Scripting Session reminders are now easy-to-read pictures!

News

It takes a village...

Help me in making the Call Center Village a reality at a conference near you!

News Featured

Extracting Genesis Statistics

Learn more about Call Theory Billing, the advanced billing bridge for Amtelco-based call centers.

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Billing from the ground up

Planning information for Call Theory Billing, a new copyleft project from Call Theory.

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Sharing Passwords

What is your favorite password manager for teams?

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You can sign up again

One of the best ways to support me (without being a customer) is to share this newsletter with anyone who you think may benefit from it.

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What do you want next?

Do we build an Archive/Purge, Web Portal, or Billing System next?

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The IIF file format for Amtelco scripts

Amtelco IIF files explained!

Office Hours Featured

Hacker Summer Camp

Office Hours and Scripting Sessions are both cancelled this week!

Office Hours Featured

Running A Database Query

What are your database retention settings?

Office Hours

Defense Readiness Condition

Back to a normal week?

Office Hours

Scripting Session Updates

This weeks Scripting Session has been cancelled - but also, videos are coming.

Mission Control

Diff-using message summaries

Revisions, Diffs, Fields, and Annotations now available in Mission Control - plus new screenshots on calltheory.com

Mission Control

This Week At Call Theory

Enterprise SSO support for Mission Control!

News Featured

Update on Amtelco's Incident 202405-1

Check the Amtelco Notice Board

Mission Control Featured

Summer Season Updates

This week at Call Theory