Office Hours

Office Hours & Scripting Sessions Schedule - April 2025

The April 2025 Office Hours and Scripting Sessions schedules are now available!

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Half-Updates Are Better Than None

We fixed our videos, thanks for the report. We've also added a bunch of new content on Starbase, and made most Call Theory product documentation public!

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Our Post-Conference Updates

Some quick updates from our experience at NAEO conference this year!

Office Hours

Office Hours & Scripting Sessions Schedule - March 2025

The March 2025 Office Hours and Scripting Sessions schedules are now available!

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Conference Is Coming

Are you coming to NAEO 2025 in Fort Meyers? Meet Patrick and Jay and check out Call Theory Billing and Call Center Village!

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This Week At Call Theory

Join us at Office Hours Tuesday, January 21st at 3pm Eastern and Scripting Sessions on Thursday, January 23rd at 12pm Eastern!

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Office Hours Starts Soon!

Join us at Office Hours Tuesday, January 14th at 3pm Eastern and Scripting Sessions on Thursday, January 16th at 12pm Eastern!

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New Year, New Problems

Join us at Office Hours Tuesday at 3pm Eastern and Scripting Sessions on Thursday at 12pm Eastern!

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See you next year

Office Hours for New Year's Eve has been cancelled, but we're back on Thursday at noon for Scripting Sessions.

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The FCC is making a list, and checking it twice

The FCC is making a list, And checking it twice; Gonna find out Who's naughty and nice. The FCC is coming to town

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Need help? Get it here.

Our weekly technical and scripting sessions are free for customers - we hope to see you there!

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Only Three Weeks Left In 2024

Three weeks. What do you need to get done?

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Back To Work

Office Hours and Scripting Sessions are back!

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Mission Control Thanksgiving Updates

New updates for Mission Control Dashboard just in time for the holidays

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Leaving on a jet-plane

We're traveling this week, so office hours and scripting sessions are both cancelled!

This Week At Call Theory

Office Hours We're back this week! Tuesday, November 12th 3:00pm EST We are working on CSV imports from email to SQL and Stored Procedures! Scripting Sessions This week is cancelled due to planned travel. Thursday, November 14th 12:00pm EST - Cancelled That means our next scripting

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All Quiet on the Western Front

Office Hours and Scripting Sessions are cancelled for 11/5 and 11/7 respectively. Please vote!

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Nightmare Portal Updates

The new learn.calltheory.com web portal experience is live!

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New portal, who dis?

Portal updates are being published this week!

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Now with pictures!

Office Hours and Scripting Session reminders are now easy-to-read pictures!

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It takes a village...

Help me in making the Call Center Village a reality at a conference near you!

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Extracting Genesis Statistics

Learn more about Call Theory Billing, the advanced billing bridge for Amtelco-based call centers.

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Billing from the ground up

Planning information for Call Theory Billing, a new copyleft project from Call Theory.

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Sharing Passwords

What is your favorite password manager for teams?

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You can sign up again

One of the best ways to support me (without being a customer) is to share this newsletter with anyone who you think may benefit from it.