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Half-Updates Are Better Than None

We fixed our videos, thanks for the report. We've also added a bunch of new content on Starbase, and made most Call Theory product documentation public!

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Our Post-Conference Updates

Some quick updates from our experience at NAEO conference this year!

Office Hours

Office Hours & Scripting Sessions Schedule - March 2025

The March 2025 Office Hours and Scripting Sessions schedules are now available!

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Conference Is Coming

Are you coming to NAEO 2025 in Fort Meyers? Meet Patrick and Jay and check out Call Theory Billing and Call Center Village!

Office Hours

This Week At Call Theory

Join us at Office Hours Tuesday, January 21st at 3pm Eastern and Scripting Sessions on Thursday, January 23rd at 12pm Eastern!

Office Hours

Office Hours Starts Soon!

Join us at Office Hours Tuesday, January 14th at 3pm Eastern and Scripting Sessions on Thursday, January 16th at 12pm Eastern!

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New Year, New Problems

Join us at Office Hours Tuesday at 3pm Eastern and Scripting Sessions on Thursday at 12pm Eastern!

Office Hours Featured

See you next year

Office Hours for New Year's Eve has been cancelled, but we're back on Thursday at noon for Scripting Sessions.

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The FCC is making a list, and checking it twice

The FCC is making a list, And checking it twice; Gonna find out Who's naughty and nice. The FCC is coming to town

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Need help? Get it here.

Our weekly technical and scripting sessions are free for customers - we hope to see you there!

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Only Three Weeks Left In 2024

Three weeks. What do you need to get done?

Office Hours

Back To Work

Office Hours and Scripting Sessions are back!

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Mission Control Thanksgiving Updates

New updates for Mission Control Dashboard just in time for the holidays

Office Hours

Leaving on a jet-plane

We're traveling this week, so office hours and scripting sessions are both cancelled!

This Week At Call Theory

Office Hours We're back this week! Tuesday, November 12th 3:00pm EST We are working on CSV imports from email to SQL and Stored Procedures! Scripting Sessions This week is cancelled due to planned travel. Thursday, November 14th 12:00pm EST - Cancelled That means our next scripting

Office Hours Featured

All Quiet on the Western Front

Office Hours and Scripting Sessions are cancelled for 11/5 and 11/7 respectively. Please vote!

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Nightmare Portal Updates

The new learn.calltheory.com web portal experience is live!

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New portal, who dis?

Portal updates are being published this week!

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Now with pictures!

Office Hours and Scripting Session reminders are now easy-to-read pictures!

News

It takes a village...

Help me in making the Call Center Village a reality at a conference near you!

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Extracting Genesis Statistics

Learn more about Call Theory Billing, the advanced billing bridge for Amtelco-based call centers.

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Billing from the ground up

Planning information for Call Theory Billing, a new copyleft project from Call Theory.

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Sharing Passwords

What is your favorite password manager for teams?

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You can sign up again

One of the best ways to support me (without being a customer) is to share this newsletter with anyone who you think may benefit from it.

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What do you want next?

Do we build an Archive/Purge, Web Portal, or Billing System next?