Office Hours Office Hours & Scripting Sessions Schedule - July 2025 We're rocketing forward with a full schedule of office hours and scripting sessions this month.
Office Hours Office Hours Scrapped Today 6/17/2025 Office Hours for Tuesday, June 17th 2025 have been cancelled. We'll see you next Tuesday for Office Hours
News Featured Call Center Village @ HTH 2025: Post-Mortem We attended Hackers Teaching Hackers 2025 this past week, running Call Center Village at our first security-focused conference.
Office Hours Office Hours & Scripting Sessions Schedule - June 2025 We'd love to see you at one of our upcoming weekly meetings!
Mission Control Featured Fork it. I had a funny double-entendre ready to go for this article, but I was talked out of publishing it. You're missing out on my excellent, if dark, humor - and I'm sorry.
Office Hours Office Hours & Scripting Sessions Schedule - May 2025 The May 2025 Office Hours and Scripting Sessions schedules
News Featured Bring Your Own Recall A discussion of the impact of Microsoft Recall on remote agent BYOD in the call center and telephone answering service (TAS) industries
Mission Control Featured Functional Changes A big update on the latest Call Theory Mission Control changes to distract you while we finish up the Starbase data obfuscation needed for ongoing testing.
News Featured Key Loggin' The default LogLevel in recent versions of Web Agent Shell can result in unintentional keystrokes being logged to file.
Office Hours Office Hours & Scripting Sessions Schedule - April 2025 The April 2025 Office Hours and Scripting Sessions schedules are now available!
News Featured Half-Updates Are Better Than None We fixed our videos, thanks for the report. We've also added a bunch of new content on Starbase, and made most Call Theory product documentation public!
News Featured Our Post-Conference Updates Some quick updates from our experience at NAEO conference this year!
Office Hours Office Hours & Scripting Sessions Schedule - March 2025 The March 2025 Office Hours and Scripting Sessions schedules are now available!
News Featured Conference Is Coming Are you coming to NAEO 2025 in Fort Meyers? Meet Patrick and Jay and check out Call Theory Billing and Call Center Village!
Office Hours This Week At Call Theory Join us at Office Hours Tuesday, January 21st at 3pm Eastern and Scripting Sessions on Thursday, January 23rd at 12pm Eastern!
Office Hours Office Hours Starts Soon! Join us at Office Hours Tuesday, January 14th at 3pm Eastern and Scripting Sessions on Thursday, January 16th at 12pm Eastern!
Office Hours Featured New Year, New Problems Join us at Office Hours Tuesday at 3pm Eastern and Scripting Sessions on Thursday at 12pm Eastern!
Office Hours Featured See you next year Office Hours for New Year's Eve has been cancelled, but we're back on Thursday at noon for Scripting Sessions.
Office Hours Featured The FCC is making a list, and checking it twice The FCC is making a list, And checking it twice; Gonna find out Who's naughty and nice. The FCC is coming to town
Office Hours Featured Need help? Get it here. Our weekly technical and scripting sessions are free for customers - we hope to see you there!
News Featured Mission Control Thanksgiving Updates New updates for Mission Control Dashboard just in time for the holidays
Office Hours Leaving on a jet-plane We're traveling this week, so office hours and scripting sessions are both cancelled!