Office Hours

Office Hours & Scripting Sessions Schedule - July 2025

We're rocketing forward with a full schedule of office hours and scripting sessions this month.

Office Hours

Office Hours Scrapped Today 6/17/2025

Office Hours for Tuesday, June 17th 2025 have been cancelled. We'll see you next Tuesday for Office Hours

News Featured

Call Center Village @ HTH 2025: Post-Mortem

We attended Hackers Teaching Hackers 2025 this past week, running Call Center Village at our first security-focused conference.

Office Hours

Office Hours & Scripting Sessions Schedule - June 2025

We'd love to see you at one of our upcoming weekly meetings!

Mission Control Featured

Fork it.

I had a funny double-entendre ready to go for this article, but I was talked out of publishing it. You're missing out on my excellent, if dark, humor - and I'm sorry.

Office Hours

Office Hours & Scripting Sessions Schedule - May 2025

The May 2025 Office Hours and Scripting Sessions schedules

News Featured

Bring Your Own Recall

A discussion of the impact of Microsoft Recall on remote agent BYOD in the call center and telephone answering service (TAS) industries

News Featured

A neat SQL trick I learned today

Even over-the-hill tech nerds can learn new tricks.

Mission Control Featured

Functional Changes

A big update on the latest Call Theory Mission Control changes to distract you while we finish up the Starbase data obfuscation needed for ongoing testing.

News Featured

Key Loggin'

The default LogLevel in recent versions of Web Agent Shell can result in unintentional keystrokes being logged to file.

Office Hours

Office Hours & Scripting Sessions Schedule - April 2025

The April 2025 Office Hours and Scripting Sessions schedules are now available!

News Featured

Half-Updates Are Better Than None

We fixed our videos, thanks for the report. We've also added a bunch of new content on Starbase, and made most Call Theory product documentation public!

News Featured

Our Post-Conference Updates

Some quick updates from our experience at NAEO conference this year!

Office Hours

Office Hours & Scripting Sessions Schedule - March 2025

The March 2025 Office Hours and Scripting Sessions schedules are now available!

News Featured

Conference Is Coming

Are you coming to NAEO 2025 in Fort Meyers? Meet Patrick and Jay and check out Call Theory Billing and Call Center Village!

Office Hours

This Week At Call Theory

Join us at Office Hours Tuesday, January 21st at 3pm Eastern and Scripting Sessions on Thursday, January 23rd at 12pm Eastern!

Office Hours

Office Hours Starts Soon!

Join us at Office Hours Tuesday, January 14th at 3pm Eastern and Scripting Sessions on Thursday, January 16th at 12pm Eastern!

Office Hours Featured

New Year, New Problems

Join us at Office Hours Tuesday at 3pm Eastern and Scripting Sessions on Thursday at 12pm Eastern!

Office Hours Featured

See you next year

Office Hours for New Year's Eve has been cancelled, but we're back on Thursday at noon for Scripting Sessions.

Office Hours Featured

The FCC is making a list, and checking it twice

The FCC is making a list, And checking it twice; Gonna find out Who's naughty and nice. The FCC is coming to town

Office Hours Featured

Need help? Get it here.

Our weekly technical and scripting sessions are free for customers - we hope to see you there!

Office Hours Featured

Only Three Weeks Left In 2024

Three weeks. What do you need to get done?

Office Hours

Back To Work

Office Hours and Scripting Sessions are back!

News Featured

Mission Control Thanksgiving Updates

New updates for Mission Control Dashboard just in time for the holidays

Office Hours

Leaving on a jet-plane

We're traveling this week, so office hours and scripting sessions are both cancelled!