Amtelco IS Scripting Sessions
In addition to our normal Tuesday afternoon office hours, we're adding a new ongoing structured training program called Scripting Sessions. The goal is to offer ongoing Amtelco Intelligent Series training instead of waiting for quarterly or annual sessions from industry sources that repeat the same stuff over and over again.
The new Call Theory Scripting Sessions are included for customers on the Technical Support plan (previously called "Level Up") and those that have a Managed Services contract with us.
- Weekly IT/Technical Office Hours: Tuesdays, 3pm - 5pm Eastern
- Weekly Amtelco IS Scripting Sessions: Thursdays, 12pm - 2pm Eastern
Dates/Times
The dates/times of each Call Theory Scripting Session are listed below. The training session starts from basic concepts and works through intermediate and advanced topics just like our Summer Scripting Space Camp.
| Date/Time | Topic |
|---|---|
| Mar 7, 2024 12:00 | Basic I |
| Mar 14, 2024 12:00 PM | Basic II |
| Mar 21, 2024 12:00 PM | Basic III |
| Mar 28, 2024 12:00 PM | No Session |
| Apr 4, 2024 12:00 PM | Basic Assessment |
| Apr 11, 2024 12:00 PM | Intermediate I |
| Apr 18, 2024 12:00 PM | Intermediate II |
| Apr 25, 2024 12:00 PM | Intermediate III |
| May 2, 2024 12:00 PM | Intermediate Assessment |
| May 9, 2024 12:00 PM | Advanced I |
| May 16, 2024 12:00 PM | Advanced II |
| May 23, 2024 12:00 PM | Advanced III |
| May 30, 2024 12:00 PM | Advanced Assessment |
| Jun 6, 2024 12:00 PM | Basic I |
| Jun 13, 2024 12:00 PM | Basic II |
| Jun 20, 2024 12:00 PM | Basic III |
| Jun 27, 2024 12:00 PM | Basic Assessment |
| Jul 4, 2024 12:00 PM | No Session, July 4th |
| Jul 11, 2024 12:00 PM | Intermediate I |
| Jul 18, 2024 12:00 PM | Intermediate II |
| Jul 25, 2024 12:00 PM | Intermediate III |
| Aug 1, 2024 12:00 PM | Intermediate Assessment |
| Aug 8, 2024 12:00 PM | No Session, Defcon |
| Aug 15, 2024 12:00 PM | Advanced I |
| Aug 22, 2024 12:00 PM | Advanced II |
| Aug 29, 2024 12:00 PM | Advanced III |
| Sep 5, 2024 12:00 PM | Advanced Assessment |
| Sep 12, 2024 12:00 PM | Basic I |
| Sep 19, 2024 12:00 PM | Basic II |
| Sep 26, 2024 12:00 PM | Basic III |
| Oct 3, 2024 12:00 PM | Basic Assessment |
| Oct 10, 2024 12:00 PM | Intermediate I |
| Oct 17, 2024 12:00 PM | Intermediate II |
| Oct 24, 2024 12:00 PM | Intermediate III |
| Oct 31, 2024 12:00 PM | Intermediate Assessment |
| Nov 7, 2024 12:00 PM | Cancelled |
| Nov 14, 2024 12:00 PM | Advanced I |
| Nov 21, 2024 12:00 PM | No Session, Travel |
| Nov 28, 2024 12:00 PM | No Session, Thanksgiving |
| Dec 5, 2024 12:00 PM | Advanced III |
| Dec 12, 2024 12:00 PM | Advanced II |
| Dec 19, 2024 12:00 PM | Advanced Assessment |
Per customer feedback, we will be dedicating a session from each of the training levels to do an assessment to ensure your agents are retaining what they learn throughout - and that they are prepared for the next sessions.
Training Levels
We are starting with the familiar 3-level training program you've seen throughout Call Theory and other industry training options.
From just getting started...
- Basic I: IS Supervisor, Simple Script
- Basic II: Script Flow, Branching, and Logic
- Basic III: Introduction to Advanced Expressions
To refreshing on the core-competency...
- Intermediate I: Variables, Fields, and (more) Advanced Expressions
- Intermediate II: Contact-Based Dispatch - Directory
- Intermediate III: Contact-Based Dispatch - On-Call
Or even learning a new integration or two...
- Advanced I: Databases
- Advanced II: API Integrations
- Advanced III: MergeComm
If you are a current Level Up/Technical Support or Managed Services customer - please enjoy this training for anyone in your organization at no additional cost.
If you aren't a current customer or need to upgrade from our Digital Resources plan - please join us!