Office Hours - Call Theory

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Office Hours

Call Theory has weekly virtual office hours where customers come together and discuss technology and implementation of scripting for Amtelco, Five9, Twilio, and more. Join our free newsletter to get agenda updates and summaries of office hours events. https://learn.calltheory.com/docs/office-hours/

Doing AI the hard way.

Doing AI the hard way.

Data privacy is something that matters to me a great deal and I wanted to provide an option for customers interested in experimenting with current generation LLMs (Large Language Models) without sending information off-premise.

Pop quiz, hotshot.

Pop quiz, hotshot.

This week marks the first IS Scripting Assessment as part of the new Call Theory IS Scripting Sessions. As a result, I have added some new training content for future use in the course - available to all paid subcribers regardless of plan level. I'm also including the initial PDF

Tracking Changes in Crystal Reports

Tracking Changes in Crystal Reports

It can be both a positive and negative when a vendor continually updates reports for you: on one hand, you are getting updated reports to ensure data accuracy - but on the other hand: do you really know what's going on under the hood? Looking at the Amtelco ecosystem, I

Amtelco IS Scripting Sessions

Office Hours Featured

Amtelco IS Scripting Sessions

In addition to our normal Tuesday afternoon office hours, we're adding a new ongoing structured training program called Scripting Sessions. The goal is to offer ongoing Amtelco Intelligent Series training instead of waiting for quarterly or annual sessions from industry sources that repeat the same stuff over and over again.

Office Hours Cancelled: 11/14/2023

Office Hours Cancelled: 11/14/2023

I'm under the weather today and will not be holding office hours. See you next week.

Office Hours Cancelled: 11/07/2023 (Please Vote)

Office Hours Cancelled: 11/07/2023 (Please Vote)

Today is election day in Ohio; among many other US states. Please take the time to learn about the issues and candidates in your area and vote! See you next week!

Office Hours Agenda: 10/24/2023

Office Hours Agenda: 10/24/2023

Ever have one of those times where you were confident you would meet your deadline but then didn't? I'm having one of those weeks. Last week was cancelled and this week was supposed to be a subscriber-only preview of the new changes to Call Theory and the Mission Control Dashboard.

Office Hours Cancelled: 10/17/2023

Office Hours Cancelled: 10/17/2023

10/17/2023 office hours are cancelled

Office Hours Agenda: 10/10/2023

Office Hours Featured

Office Hours Agenda: 10/10/2023

Last week we had some fun with the National Weather Service API and looked at some different methods of using OAuth flows that are compatible with Amtelco scripting. Call Theory Weekly Office Hours - Tuesdays at 3pm Eastern! Join us for this week's office hours today at 3pm Eastern -

Office Hours Agenda: 10/03/2023

Office Hours Featured

Office Hours Agenda: 10/03/2023

I decided to try something new this week: I'm sending the agenda out a few hours before the session. The idea behind it is that you won't forget about it as easily since it's fresh in your mind. Also, I hit snooze on my reminders to send this out. Maybe

Office Hours Agenda: 09/26/2023

Office Hours Featured

Office Hours Agenda: 09/26/2023

Our Scripting Space Camp is officially over...but that means that our weekly office hours are back! Call Theory Weekly Office Hours - Tuesdays at 3pm Eastern! We're working on some changes - and this newsletter is the first of those changes that you will see: we're publishing our weekly