News Featured Extracting Genesis Statistics Learn more about Call Theory Billing, the advanced billing bridge for Amtelco-based call centers.
News Featured Billing from the ground up Planning information for Call Theory Billing, a new copyleft project from Call Theory.
Office Hours Featured You can sign up again One of the best ways to support me (without being a customer) is to share this newsletter with anyone who you think may benefit from it.
News Featured What do you want next? Do we build an Archive/Purge, Web Portal, or Billing System next?
Office Hours Featured Hacker Summer Camp Office Hours and Scripting Sessions are both cancelled this week!
Office Hours Scripting Session Updates This weeks Scripting Session has been cancelled - but also, videos are coming.
Mission Control Diff-using message summaries Revisions, Diffs, Fields, and Annotations now available in Mission Control - plus new screenshots on calltheory.com
Office Hours Doing AI the hard way. Data privacy is something that matters to me a great deal and I wanted to provide an option for customers interested in experimenting with current generation LLMs (Large Language Models) without sending information off-premise.
Mission Control The Magic Number It's hard to make compression sound cool. The closest thing was probably Pied Piper - but the recent attempted supply-chain attack against the widely used xz library will probably make one heck of a Darknet Diaries episode soon. We're going to focus on something a little
Office Hours Pop quiz, hotshot. This week marks the first IS Scripting Assessment as part of the new Call Theory IS Scripting Sessions. As a result, I have added some new training content for future use in the course - available to all paid subcribers regardless of plan level. I'm also including the
Office Hours Tracking Changes in Crystal Reports It can be both a positive and negative when a vendor continually updates reports for you: on one hand, you are getting updated reports to ensure data accuracy - but on the other hand: do you really know what's going on under the hood? Looking at the Amtelco
News Featured Automatic TLS Renewal for Genesis Asterisk - and therefore Amtelco's Genesis - requires the use of a valid certificate for WebRTC clients. This enables our agents to take calls from more environments as the ecosystem continues the march towards the inevitable web-based future. Right now, the current recommendation has been to purchase a
Office Hours Featured Amtelco IS Scripting Sessions In addition to our normal Tuesday afternoon office hours, we're adding a new ongoing structured training program called Scripting Sessions. The goal is to offer ongoing Amtelco Intelligent Series training instead of waiting for quarterly or annual sessions from industry sources that repeat the same stuff over and
Office Hours Office Hours Cancelled: 11/14/2023 I'm under the weather today and will not be holding office hours. See you next week.
Office Hours Office Hours Cancelled: 11/07/2023 (Please Vote) Today is election day in Ohio; among many other US states. Please take the time to learn about the issues and candidates in your area and vote! See you next week!
Office Hours Office Hours Agenda: 10/24/2023 Ever have one of those times where you were confident you would meet your deadline but then didn't? I'm having one of those weeks. Last week was cancelled and this week was supposed to be a subscriber-only preview of the new changes to Call Theory and
Office Hours Featured Office Hours Agenda: 10/10/2023 Last week we had some fun with the National Weather Service API and looked at some different methods of using OAuth flows that are compatible with Amtelco scripting. Call Theory Weekly Office Hours - Tuesdays at 3pm Eastern! Join us for this week's office hours today at 3pm
