Life, as we all know, is a constant flux of changes and decisions. Businesses too need to evaluate, evolve, and explore new paths to continue their growth and relevance.
I've made the decision to expand Call Theory into a novel business direction: a residential managed services and technical support provider - including device repair for computers, phones, tablets, and select consumer electronics.
Doing business as Grove City Tech Lab, we will be focusing on local residents, families, small-businesses, and end-users right here in Grove City, Ohio - where I can make a measurable impact on my community. Think free classes on data privacy, digital literacy, security, CompTIA study groups, and more (including lockpicking!)
Along with this change, Call Theory will be updating our service offerings as they apply to new customers. This will involve a reduction in our support plans (from 2 paid plans down to 1 paid plan) and a removal of the free documentation tier.
Call Theory is not going away - our updated service offerings are just focused on account management, templating, and scripting for Asterisk, Twilio, RingCentral, Five9, and Amtelco systems. Basically, an ongoing version of our scripting summer camp with support for more than just Amtelco systems.
Existing paid customer plans are not changing (unless you want)
To our clients in the call center industry, I assure you that any ongoing commitments and collaborations will be seen through as promised.
I would like to take a moment to thank each and every one of you who has been part of our journey in the call center industry. Your trust, commitment, and collaboration have been instrumental to me personally and I hope to continue to serve your scripting and account needs.
With immense gratitude,