It's Patrick again. I've alluded to various changes coming to Call Theory, so it's time to explain those in detail - along with the decision making behind the changes. As Ray Arnold  in Jurassic Park said: "Hold onto your butts..." Expected Changes Call Theory subscriptions are now focused on the

Hey, it's me (Patrick Labbett) again. We've had a good time this summer working with everyone - and we're getting closer to the end. I wanted to write a new post updating what's remaining amid the schedule changes - the previous post is still available for reference - but please

Based on recent customer feedback, I've added a new scheduled support option for immediate need appointments - things that you need help with today but maybe don't quite count as an emergency. Comes in handy when you need same-day help with a call center script template! Immediate Need calendar appointments

There is an active 3CX issue that is affecting the 3CX Windows Desktop App. The 3CX CEO is currently recommending you use the webclient. Instead of your normal 3CX url, you will add /webclient to the end. So if you are setup as https://example.3cx.us you would go

We would like to inform the Amtelco community that we will be ending active development for WCTP Gateway, our open-source project that provides a gateway between Wireless Communication Transfer Protocol (WCTP) and API Telecom Carriers like Twilio, ThinQ/Commio, Sunwire, Bandwidth.com, and more. This means that we will not

It's almost Halloween (one of my favorite holidays) - but it's not just costumed-creepers and ghastly-ghouls that you need to be aware of. Read on...if you dare! Upgrade your 3CX to v18 before November 30th If you use 3CX for Operator Audio, PBX, or other general phone system operations

Yeah - I changed up my newsletter platform again. I'm sorry - but also, not sorry! While there were a lot of upsides with Revue - my previous newsletter platform - I decided to go the self-hosted route with Ghost instead. The primary difference maker for me was the ability

This upcoming weekend is the GLTSA/ASTAA Annual Meeting in Pittsburg, PA.