Scripting Sessions

A collection of 19 posts

Scripting Sessions

Voice Agent Sessions - 09/17/2026

As we attempt to release Orbital this week we're going to cancel voice sessions to make sure it happens.

Office Hours

Office Hours & Scripting Sessions - Mid-August 2026 Update

A quick out-of band update based on new travel and infrastructure update plans.

Call Center Village Featured

The Update of the Summer.

Quite an audacious title, but due to neglect in marketing efforts [do you even know me?] we haven't sent out an update in quite some time - so it really is our update of the summer. We'll try to get everyone up to speed with our happenings without too much fluff.

Office Hours

Office Hours & Scripting Sessions - July 2026

A few small conflicts, but we're otherwise around most of the month. Have a safe holiday weekend.

Office Hours

Office Hours & Scripting Sessions - June 2026

Coming hot off the heels of BSides Dayton, we've got two more security conferences to get through before we get another breather. See you in a couple of weeks!

Scripting Sessions

Scripting Sessions Cancelled - 05/21/2026

Holiday-adjacent weeks are always a crapshoot for IT and support issues.

Scripting Sessions

Scripting Sessions Cancelled - 05/14/2026

A series of unfortunate events has led us to cancel today's training class again.

Scripting Sessions

Scripting Sessions Cancelled - 05/07/2026

We have to cancel our planned scripting sessions today at 12pm Eastern. Sorry for the last minute notice!

Office Hours

Office Hours & Scripting Sessions - May 2026

Somehow, it's May already!? We're out the week starting with Memorial Day, but until then we'll be here for Office Hours and Scripting Sessions.

Office Hours

Office Hours & Scripting Sessions - April 2026

We're back to normal schedules this month, even though we're late to tell you that.

Office Hours

Office Hours & Scripting Sessions - March 2026

We've got a few cancellations for our normal Office Hours and Scripting Sessions training schedule this month due to upcoming conferences and prior commitments.

News Featured

Logistically Challenged

As we move towards being a real Independent Software Vendor (ISV) -instead of only a third-party support Value-Added Reseller (VAR) - it's time to modernize our support pipeline across the board.

Scripting Sessions

Scripting Sessions Snow Day

Quick update to let you know we're cancelling our scripting sessions today on 1/29/2026. An updated schedule will be sent out next week!

Scripting Sessions

Scripting Sessions Cancelled Today

Quick update to let you know we're cancelling our scripting sessions training today on 1/22/2026 and will be returning next week.

Office Hours

Office Hours & Scripting Sessions - December Holidays 2025

A quick update on our schedules for Office Hours and Scripting Sessions for the end-of-year holidays

Office Hours

Office Hours & Scripting Sessions - November 2025

We've got a mostly standard schedule for the month of November, with the only cancellations for Election Day (11/4) and Thanksgiving Day.

Office Hours

Office Hours & Scripting Sessions - October 2025

A quick update on our weekly training and office hours for what's left of the month of October.

Office Hours

Office Hours & Scripting Sessions - September 2025

We've got a few cancellations, most notably towards the end of the month.

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We Need To Talk

A variety of updates across our ecosystem: but first, an actual warning if you aren't taking AI seriously [at your call center]