Office Hours Scripting Session Updates This weeks Scripting Session has been cancelled - but also, videos are coming.
Mission Control Diff-using message summaries Revisions, Diffs, Fields, and Annotations now available in Mission Control - plus new screenshots on calltheory.com
Office Hours Doing AI the hard way. Data privacy is something that matters to me a great deal and I wanted to provide an option for customers interested in experimenting with current generation LLMs (Large Language Models) without sending information off-premise.
Mission Control The Magic Number It's hard to make compression sound cool. The closest thing was probably Pied Piper - but the recent attempted supply-chain attack against the widely used xz library will probably make one heck of a Darknet Diaries episode soon. We're going to focus on something a little
Office Hours Pop quiz, hotshot. This week marks the first IS Scripting Assessment as part of the new Call Theory IS Scripting Sessions. As a result, I have added some new training content for future use in the course - available to all paid subcribers regardless of plan level. I'm also including the
Office Hours Tracking Changes in Crystal Reports It can be both a positive and negative when a vendor continually updates reports for you: on one hand, you are getting updated reports to ensure data accuracy - but on the other hand: do you really know what's going on under the hood? Looking at the Amtelco
News Featured Automatic TLS Renewal for Genesis Asterisk - and therefore Amtelco's Genesis - requires the use of a valid certificate for WebRTC clients. This enables our agents to take calls from more environments as the ecosystem continues the march towards the inevitable web-based future. Right now, the current recommendation has been to purchase a
Office Hours Featured Amtelco IS Scripting Sessions In addition to our normal Tuesday afternoon office hours, we're adding a new ongoing structured training program called Scripting Sessions. The goal is to offer ongoing Amtelco Intelligent Series training instead of waiting for quarterly or annual sessions from industry sources that repeat the same stuff over and
Office Hours Office Hours Cancelled: 11/14/2023 I'm under the weather today and will not be holding office hours. See you next week.
Office Hours Office Hours Cancelled: 11/07/2023 (Please Vote) Today is election day in Ohio; among many other US states. Please take the time to learn about the issues and candidates in your area and vote! See you next week!
Office Hours Office Hours Agenda: 10/24/2023 Ever have one of those times where you were confident you would meet your deadline but then didn't? I'm having one of those weeks. Last week was cancelled and this week was supposed to be a subscriber-only preview of the new changes to Call Theory and
Office Hours Featured Office Hours Agenda: 10/10/2023 Last week we had some fun with the National Weather Service API and looked at some different methods of using OAuth flows that are compatible with Amtelco scripting. Call Theory Weekly Office Hours - Tuesdays at 3pm Eastern! Join us for this week's office hours today at 3pm
Office Hours Featured Office Hours Agenda: 10/03/2023 I decided to try something new this week: I'm sending the agenda out a few hours before the session. The idea behind it is that you won't forget about it as easily since it's fresh in your mind. Also, I hit snooze on my
Office Hours Featured Office Hours Agenda: 09/26/2023 Our Scripting Space Camp is officially over...but that means that our weekly office hours are back! Call Theory Weekly Office Hours - Tuesdays at 3pm Eastern! We're working on some changes - and this newsletter is the first of those changes that you will see: we'
News The Next Steps for Call Theory It's Patrick again. I've alluded to various changes coming to Call Theory, so it's time to explain those in detail - along with the decision making behind the changes. As Ray Arnold in Jurassic Park said: "Hold onto your butts..." Expected Changes
News 2023 Scripting Space Camp - Chapter 2 Hey, it's me (Patrick Labbett) again. We've had a good time this summer working with everyone - and we're getting closer to the end. I wanted to write a new post updating what's remaining amid the schedule changes - the previous post
News Featured Call Theory is expanding our audience and community. I've made the decision to expand Call Theory into a novel business direction: a residential managed services and technical support provider - including device repair for computers, phones, tablets, and select consumer electronics.
News Featured 2023 Call Theory Scripting Space Camp 2023 Scripting Space Camp - Chapter 2Hey, it’s me (Patrick Labbett) again. We’ve had a good time this summer working with everyone - and we’re getting closer to the end. I wanted to write a new post updating what’s remaining amid the schedule changes - the
News Immediate Need Support Based on recent customer feedback, I've added a new scheduled support option for immediate need appointments - things that you need help with today but maybe don't quite count as an emergency. Comes in handy when you need same-day help with a call center script template!
News Switch to 3CX Web Client (like, now.) There is an active 3CX issue that is affecting the 3CX Windows Desktop App. The 3CX CEO is currently recommending you use the webclient. Instead of your normal 3CX url, you will add /webclient to the end. So if you are setup as https://example.3cx.us you would go
Mission Control Streaming Hold Music Back in the second half of 2022, I started working with Jay, an Asterisk subject-matter expert with a McGuyver-like quality to him. Case in point: We forgot to bring a null-terminated serial cable adapter for console access to a firewall we were working on. The customer was in the middle
