Mission Control Featured Multi-Tenant Agent Exchange (AX) We don't have a product name yet, but we do have a way to describe what we're building. It's not an answering service, call center, or even a contact center platform - we're calling it an Agent Exchange, or AX.
News Featured We Need To Talk A variety of updates across our ecosystem: but first, an actual warning if you aren't taking AI seriously [at your call center]
Mission Control Featured Fork it. I had a funny double-entendre ready to go for this article, but I was talked out of publishing it. You're missing out on my excellent, if dark, humor - and I'm sorry.
Mission Control Featured Functional Changes A big update on the latest Call Theory Mission Control changes to distract you while we finish up the Starbase data obfuscation needed for ongoing testing.
News Featured Our Post-Conference Updates Some quick updates from our experience at NAEO conference this year!
News Featured What do you want next? Do we build an Archive/Purge, Web Portal, or Billing System next?
Mission Control Diff-using message summaries Revisions, Diffs, Fields, and Annotations now available in Mission Control - plus new screenshots on calltheory.com
Office Hours Doing AI the hard way. Data privacy is something that matters to me a great deal and I wanted to provide an option for customers interested in experimenting with current generation LLMs (Large Language Models) without sending information off-premise.
Mission Control The Magic Number It's hard to make compression sound cool. The closest thing was probably Pied Piper - but the recent attempted supply-chain attack against the widely used xz library will probably make one heck of a Darknet Diaries episode soon. We're going to focus on something a little
Mission Control Streaming Hold Music Back in the second half of 2022, I started working with Jay, an Asterisk subject-matter expert with a McGuyver-like quality to him. Case in point: We forgot to bring a null-terminated serial cable adapter for console access to a firewall we were working on. The customer was in the middle
Mission Control Dashboard Timeframes and Board Check improvements A small, but meaningful update to Mission Control is on it's way! * The dashboard now has a Per User theme setting allowing you to set the default rolling timeframe for the dashboard statistics: Last hour, Last 24 Hours, or Since Midnight * The dashboard will now indicate the timeframe
