Office Hours

Call Theory has weekly virtual office hours where customers come together and discuss technology and implementation of scripting for Amtelco, Five9, Twilio, and more. Join our free newsletter to get agenda updates and summaries of office hours events. https://learn.calltheory.com/docs/office-hours/

Office Hours

This Week At Call Theory

Join us at Office Hours Tuesday, January 21st at 3pm Eastern and Scripting Sessions on Thursday, January 23rd at 12pm Eastern!

Office Hours

Office Hours Starts Soon!

Join us at Office Hours Tuesday, January 14th at 3pm Eastern and Scripting Sessions on Thursday, January 16th at 12pm Eastern!

Office Hours Featured

New Year, New Problems

Join us at Office Hours Tuesday at 3pm Eastern and Scripting Sessions on Thursday at 12pm Eastern!

Office Hours Featured

See you next year

Office Hours for New Year's Eve has been cancelled, but we're back on Thursday at noon for Scripting Sessions.

Office Hours Featured

The FCC is making a list, and checking it twice

The FCC is making a list, And checking it twice; Gonna find out Who's naughty and nice. The FCC is coming to town

Office Hours Featured

Need help? Get it here.

Our weekly technical and scripting sessions are free for customers - we hope to see you there!

Office Hours Featured

Only Three Weeks Left In 2024

Three weeks. What do you need to get done?

Office Hours

Back To Work

Office Hours and Scripting Sessions are back!

Office Hours

Leaving on a jet-plane

We're traveling this week, so office hours and scripting sessions are both cancelled!

Office Hours Featured

All Quiet on the Western Front

Office Hours and Scripting Sessions are cancelled for 11/5 and 11/7 respectively. Please vote!

Office Hours Featured

Nightmare Portal Updates

The new learn.calltheory.com web portal experience is live!

News Featured

New portal, who dis?

Portal updates are being published this week!

Office Hours Featured

Now with pictures!

Office Hours and Scripting Session reminders are now easy-to-read pictures!

News

It takes a village...

Help me in making the Call Center Village a reality at a conference near you!

News Featured

Extracting Genesis Statistics

Learn more about Call Theory Billing, the advanced billing bridge for Amtelco-based call centers.

Office Hours Featured

Sharing Passwords

What is your favorite password manager for teams?

Office Hours Featured

You can sign up again

One of the best ways to support me (without being a customer) is to share this newsletter with anyone who you think may benefit from it.

News Featured

What do you want next?

Do we build an Archive/Purge, Web Portal, or Billing System next?

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The IIF file format for Amtelco scripts

Amtelco IIF files explained!

Office Hours Featured

Hacker Summer Camp

Office Hours and Scripting Sessions are both cancelled this week!

Office Hours Featured

Running A Database Query

What are your database retention settings?

Office Hours

Defense Readiness Condition

Back to a normal week?

Office Hours

Scripting Session Updates

This weeks Scripting Session has been cancelled - but also, videos are coming.

Mission Control

Diff-using message summaries

Revisions, Diffs, Fields, and Annotations now available in Mission Control - plus new screenshots on calltheory.com

Mission Control Featured

Summer Season Updates

This week at Call Theory