Sharing Passwords
What is your favorite password manager for teams?
Before we get started, here's what's happening at Call Theory this week:
Office Hours
A weekly meeting with Call Theory and fellow customers to learn, ask questions, and network over general IT, call center, and Amtelco topics.
- Tuesday, 9/17 @ 3pm Eastern
- Zoom Link and additional information
- Topics - Password Managers & Billing Part 2
Scripting Sessions
A weekly meeting to train Amtelco Intelligent Series scripting topics from Basic, Intermediate, and Advanced topics on a repeating schedule.
- Thursday, 9/19 @ 12pm Eastern
- Zoom Link and additional information
- Topics - Basic I: IS Supervisor & Your First Script!
Bitwarden MSP Changes
Bitwarden recently made changes to their MSP program which essentially removed all access by MSP technicians to existing customer vaults.
The solution appears to be to purchase individual technician licenses for each customer, then add them individually to a customer organization.
The request centers around the ability to allow Clients (i.e., you) to create collections (a place to store a list of passwords) that Providers (i.e., me) can't access. That's a fairly straightforward feature that was sadly not possible in previous versions of the Bitwarden MSP platform.
I expected the Bitwarden approach to this issue would have been to allow Client Owner accounts to mark collections as Organizational only (as mentioned by Integricor Dudley in the request tracker) but instead they removed all Provider access to all Client collections, across the board.
The communication on providers completely losing access to customer vaults could have arguably been better.
Other Password Sharing Tools
Now that Call Theory is reviewing password management solutions again, I wanted to share a few useful options I've come across in my search:
Whats your favorite password manager?
I know that's a weird question. People don't generally have a favorite password manager. But if you had one, which would it be? Super extra bonus points if it works well with teams.
I'm a huge fan of Bitwarden for personal use, but I can't really recommend it for businesses, enterprise, or managed service partners in it's current form.
Better yet, join us at Office Hours this week to learn more with us!