New portal, who dis?
Portal updates are being published this week!
We are publishing our new portal overnight Wednesday (into Thursday morning!) Learn more below. But before we get started, we have our normal weekly reminders.
Office Hours
Bring your technical and scripting issues to our weekly office hours and we'll help you get unstuck.
Remember, we also troubleshoot/help with Amtelco Intelligent Series scripting during office hours!
Scripting Sessions
Another opportunity to learn Intelligent Series scripting from beginner to advanced.
New: During Scripting Sessions, you can also bring us any scripting issues you want or need help with for troubleshooting before training!
Customer Portal Updates
We've updated the learn.calltheory.com platform with a variety of improvements for security, user-experience, subscription management, and even some new content.
Security That Doesn't Require Twilio
As previously announced, you can now use any modern TOTP Authenticator app when enabling Two-Factor Authentication (2FA) instead of being forced to use Twilio's Authy. Two-Factor Authentication is now required for all user accounts, but you'll have a 3-day grace period before you get force redirected to enable it.
We've decided to set a new encryption key for the application, which invalidates all previous password hashes. This is done to take advantage of the ongoing improvement in security hashing technologies and key lengths. As a result, users will need to perform a password reset after the new portal is published.
Documentation Improvements
We've also added automatic site-wide light/dark mode, a scroll-to-top quick-link on long documentation pages, GDPR-compliant fonts, and automatically generated and organized navigation.
Pictured from L to R: Light Mode, Dark Mode
Fast(er) Access To Everything
The dashboard has been re-designed so that you have all of the important resources available in one spot, so you can easily see:
- office hours,
- scripting sessions,
- emergency support number,
- upcoming dedicated meetings,
- the various support options available
Dashboard Re-Organization
Stripe-Powered Subscription Portal
You'll also find a new billing portal with subscription upgrades/downgrades, plan comparisons, payment method management, payment history, automatic proration, and of course: your invoices.
This is unrelated to our upcoming Call Theory Billing system - it's just an update for the Call Theory customer portal to better handle billing and subscriptions.
The new learn.calltheory.com subscription management experience
Registration "Wizard" (Air quotes intended)
For new customers, we've created a registration "wizard" to walk you through setup of your team, from creating your account all the way through enabling two-factor authentication.
Getting Started Wizard on the Registration, User Profile, and Dashboard pages
Script Library Search Index Pollution
The Script Library was updated to separate the Amtelco Crystal Reports library to it's own sub-site, removing a bunch of "pollution" from the Script Library search index while still allowing a deep-search of the reports.
Amtelco Crystal Report Library - now with it's own search index!
It's Finally Here?
And if you didn't see it, there's (finally) a new section for Video Training.
This has been an immense effort to get going without requiring a price increase for hosting and bandwidth of video playback, but I think we've got a good system in place. This means no price increases for the new portal content, and it will be available for all tiers.
I can't wait to see what you all think!
Credits
I want to make sure the technologies and products used to create our portal are given credit.
- Laravel PHP framework, including Jetstream and Spark
- Tailwind CSS and TailwindUI for user-interface and theming
- Mkdocs generator with SquidFunk's Material for MkDocs theme