Mission Control - Call Theory

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Mission Control

Mission Control is a utility dashboard for Amtelco-based call centers

Our Post-Conference Updates

Our Post-Conference Updates

Some quick updates from our experience at NAEO conference this year!

New portal, who dis?

New portal, who dis?

Portal updates are being published this week!

What do you want next?

What do you want next?

Do we build an Archive/Purge, Web Portal, or Billing System next?

Diff-using message summaries

Mission Control

Diff-using message summaries

Revisions, Diffs, Fields, and Annotations now available in Mission Control - plus new screenshots on calltheory.com

Happy Birthday, America!

Mission Control

This Week At Call Theory

Enterprise SSO support for Mission Control!

A waveform from Call Theory Mission Control Dashboard

Mission Control Featured

Summer Season Updates

This week at Call Theory

Doing AI the hard way.

Doing AI the hard way.

Data privacy is something that matters to me a great deal and I wanted to provide an option for customers interested in experimenting with current generation LLMs (Large Language Models) without sending information off-premise.

The Magic Number

Mission Control

The Magic Number

It's hard to make compression sound cool. The closest thing was probably Pied Piper - but the recent attempted supply-chain attack against the widely used xz library will probably make one heck of a Darknet Diaries episode soon. We're going to focus on something a little

Streaming Hold Music

Mission Control

Streaming Hold Music

Back in the second half of 2022, I started working with Jay, an Asterisk subject-matter expert with a McGuyver-like quality to him. Case in point: We forgot to bring a null-terminated serial cable adapter for console access to a firewall we were working on. The customer was in the middle

Dashboard Timeframes and Board Check improvements

Mission Control

Dashboard Timeframes and Board Check improvements

A small, but meaningful update to Mission Control is on it's way! * The dashboard now has a Per User theme setting allowing you to set the default rolling timeframe for the dashboard statistics: Last hour, Last 24 Hours, or Since Midnight * The dashboard will now indicate the timeframe